Shipping & Returns For Binding Equipment & Supplies

Shipping & Returns

Shipping

Free Shipping On Specific product orders

We will ship for free certain orders in view of multi-products from same vendor or bulk item purchasing simply process your shopping cart to verify if free delivery is offered.

Free shipping is not applicable on orders with prices lowered by a promotion or gift certificate.

Our Shipping Guarantee: Every order goes through with our courier delivery rates , ensuring you the best shipping experience. Unless other arrangements are made, all orders will be shipped prepaid or charged to your credit card or PayPal account . You will receive an automatic notification email, including the courier company’s name, your tracking number and your complete packing slip. Please contact us for more details.

Free Shipping Policy

Orders including $300 or more (before taxes) qualify for FREE Shipping for Binding Supplies

  • Valid on web order only
  • Does not apply to custom or promotional items
  • Free shipping includes standard ground shipping only
  • Priority or rush deliveries will be charged shipping
  • Any order containing equipment/machines are not eligible
  • Excludes customers with ship to addresses outside of Canada

Returns

Our Hassle Free Returns Guarantee: If you are not satisfied with your product, send it back to us and you will get your money back on all “stocked” merchandise. You may be charged a minimal restocking fee of 15% for any returned stock items. Please contact your customer service representative for more information.

To guarantee customer satisfaction we accept returns for the products that for some reason did not meet our customer's expectations for refund minus shipping charges. Shipping charges will be refunded only if the product was defective, please see the our "Terms and Conditions".

You can create a return request right from your customer account coming soon. In the meantime, kindly contact us for such issues in order for us to authorize the return of your item.

We do apologize for your disappoint and trust we will be able to resolve your issue satisfactorily.

Return Address:

MLT Direct Canada
(call us first in order to obtain your RMA)
Châteauguay, Qc
J6K 1K5

Phone: 514-500-1485

Revised: 2018-05-08